Nurturing and empowering whilst strengthening their cultural identity and connection
Delivering child centred care and support
We believe in the UNCR’s below quote, and this is our reason for being a responsive service provider for children and young people. “Children who cannot be looked after by their own family must be looked after properly by people who respect their religion, culture and language” (United Nations convention of the Right of the Child article 20).
Human rights recognise the inherent value of each person, regardless of background, where we live, what we look like, what we think or what we believe. They are about being treated fairly, treating others fairly and having the ability to make genuine choices in our daily lives.” Respect for human rights is the cornerstone of strong communities in which everyone can make a contribution and feel included”(Australian Human Rights Commission)
We uphold truth and honesty in our service
We respect Participant privacy and decisions
We share in the experience of young people in our care
We are community builders
We pursue continuous improvement
Our emergency accommodation provides immediate support, stability, and warmth for children and young people who need somewhere safe right now. From the moment they arrive, we focus on helping them feel protected, calm, and cared for.
We provide supportive crisis accommodation for young people. Our team creates a peaceful environment that respects their culture, identity, and personal story, helping them feel seen, valued, and supported during difficult transitions.
Our respite support gives young people the chance to enjoy a positive change of environment with caring staff, engaging activities, and space to relax. We help build confidence, wellbeing, and connection, while giving families the time they need to rest and recharge.
Family relationships matter, and we are here to help keep those bonds strong. JOYS provides safe, respectful, and supportive spaces for family contact. Whether young people are reconnecting, rebuilding, or maintaining relationships, we focus on helping interactions feel positive, meaningful, and centred on their wellbeing and safety.
JOYS offers reliable transportation to school, court, medical appointments, and social events. Our friendly team ensures every trip is comfortable and respectful, making sure young people feel supported from pickup to drop off.
Our service delivery model is strengthened by our service culture and commitment to ensuring that services are client centred and children and young people are actively involved in all the processes of planning and delivery of the services thereby empowering them and making them active participants in the support provided to them.